Did you know? 70% of couples trust a business more when they see both positive and negative reviews.
- First, don’t panic! You’ve got this. Take a few minutes to read, understand, and gather the facts around the negative review. The more information you have, the easier it will be to craft a response.
- Relax. Avoid your instincts to reply back immediately and rashly–take a deep breathe and clear your mind before crafting your response.
- Respond within 48 hours. Keep your response brief and sincere! Thank them for their review, acknowledge that you did not meet their expectations and offer to continue the conversation offline.
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To qualify, you need to collect a minimum of 10 reviews! Only reviews received between 12:00 a.m. CST 11/1/15 and 11:59 p.m. CST on 10/31/16.and October 31, 2016 will be considered.
Photo: Milo + Olin Photography