Did someone say ‘New’?!

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The Knot just launched a new messaging experience for couples and wedding pros that provides a faster, easier way to connect and keep the conversation going with qualified couples. Here’s what you can expect!

New for couples: Member Inbox

A new chat-style Inbox allows couples to message you anytime, anywhere, on any device–including TheKnot.com, The Knot Wedding Planner App and their personal email–so you’ll always stay top-of-mind and couples will never miss a message from you.

  • Prime placement. A new message alert is prominently featured, meaning it will be the first thing couples see when they log in to TheKnot.com and The Knot Wedding Planner App.  MYA - #1
  • Connections anywhere. Our on-the-go couples can now see and reply to your messages from you on TheKnot.com, The Knot Wedding Planner App and from their personal email.

MYA - #2

New for wedding pros: Workspaces

Workspaces in My Account (click on your Storefront and then the Leads tab) will help you start and keep the conversation going with couples, stay informed and organized, and book more business–via My Account and your business email.

  • Message anywhere. Send and receive messages from couples via My Account and your personal email (on mobile or desktop!).
  • Get organized. Keep on top of your latest conversations and easily manage each of your potential clients.
  • Be proactive. See who has opened your email (or not) and take steps to keep the conversation going.
  • Customize your view. View your leads as a list or in a grid format.MYA Inbox new


  • Stay connected. You will always stay connected because you will have every couples’ @TheKnot.com email address.
  • See insights. Target your message with information about couple and their wedding details.
  • Add attachments. Attach photos and documents to your messages so you can close the deal.

MYA - #4

BONUS! Have your own CRM system? Great news, you can add the couples’ @TheKnot.com email address to your system, so you can ensure your records are always up to date!

We’re just getting started! Over the coming months we’ll be adding even more couple insights, features and tools to help make booking a snap–so stay tuned!

In the meantime, log into My Account to check out all of the new features and start connecting with couples today.

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